Orders placed before 14:00 GMT leave the same working day. UK delivery is next day, Europe two to three days, and the rest of the world three to five. You will get a tracking link the moment the parcel is scanned, not when the label is printed.
We ship to 74 countries. Duties and import taxes are calculated and paid at checkout for the EU, the UK, Türkiye, the GCC and the United States, so nothing is asked of you at the door.
Thirty days from the day it arrives, for any reason at all, including changing your mind. Returns from the UK, the EU and Türkiye are free; elsewhere we deduct the carrier cost and tell you the figure before you book the collection.
Yes, and we hold the replacement for you for seven days so the size you want does not sell out while your parcel is in transit. Start it from your account or from the order tracking page.
Believe the reviews. Every product page shows how the last hundred buyers rated the fit, and where enough of them said 'runs small' we say so at the top of the page rather than hiding it in the tab.
Hems and sleeves are free for life on anything bought from us, in any of our four stores. Waist and shoulder work is charged at cost and takes two to five days depending on the cloth.
All major cards, PayPal, Apple Pay, Google Pay and Klarna in three instalments. Turkish customers can also pay in instalments with a local bank card at checkout.
We never see your card number. Payments are handled entirely by our processor over 3-D Secure, and the only thing stored against your account is the last four digits so you can recognise the card.
Cold, gentle, inside out, and dried flat. Our knits are pre-washed so they will not shrink further, but heat is still what destroys wool — not water.
Bring it to any store or post it to us. Seams, buttons, zips, linings and boot soles are all repairable, and the first repair in the first two years is free whatever went wrong.
No. Guest checkout is a single page and we will still email you a tracking link. An account only exists so you can see past orders and start a return without writing to anyone.
One click, at the bottom of any of them, and it takes effect immediately rather than 'within ten days'. Order and delivery emails keep coming because you need those.
Ask us directly. Six people answer this form and they all work in the shop, so the answer comes from someone who has held the garment.
A double-faced wool coat with no lining and no shoulder pad — the cloth does the structure on its own.
Extra-fine merino knitted in Portugal, with a folded neck that keeps its shape after the fifteenth wash.
Join 41,000 people who hear what landed before it reaches the shop floor.
