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Free next-day delivery on every order over $75 See the details

A shop built around the returns bench

We started by fixing what we sold
Since 2016

We started by fixing what we sold

Mark began in a repair shop. We fixed other people's electronics for four years, which meant we saw exactly which products failed, how soon, and which manufacturers made a claim painless. When we opened the shop in 2016 we kept the bench, and every product on this site still crosses it before it is listed. That is the whole strategy — we sell what we would be willing to repair.

64,000+

Orders delivered

48

Countries served

4.8/5

Average review score

<40h

Median replacement time

How we work

Five habits we have not dropped

Checked twice, then once more

Nothing leaves the warehouse without passing a twelve-point bench test and a signature against it.

Thirty days, no reason needed

Changed your mind is a complete sentence. Print the label from your account page and hand it to any pickup point.

Same-day dispatch until 4pm

Order before the cut-off and your parcel is on a van the same evening, with a tracking window down to the half hour.

Two-year cover as standard

On top of the manufacturer's, handled by our team, and it never depends on you keeping the box.

People answer, not a queue

Chat and phone are staffed 7am to 11pm, seven days, by the same team that handles the returns bench.

The people

Who answers when you write in

Karim Haddad
Karim Haddad
Founder
Nadia Farouk
Nadia Farouk
Head of Catalogue
Daniel Osei
Daniel Osei
Warehouse Lead
Mei Lin Chen
Mei Lin Chen
Customer Care
Free delivery over $75

Same-day dispatch

Money back in 30 days

No questions asked

Two-year warranty

Included on everything

Real humans, 7am–11pm
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