Skip to content
  1. Home
  2. AI & Machines
AI & Machines

Voice assistants got fluent and still cannot be trusted with a calendar

Language quality solved the easy half. Reliable action on real accounts is the half that keeps failing.

Voice assistants got fluent and still cannot be trusted with a calendar
Voice assistants got fluent and still cannot be trusted with a calendar — XENVORA Photograph: Free mini bluetooth speaker image, Rawpixel (CC0) · Licence

Ask today's assistants a question and the answer is fluent, fast and usually right. Ask one to move a recurring meeting and you learn where the seams are.

Action needs different guarantees than speech

A wrong sentence is embarrassing. A wrong write to a shared calendar is a lost afternoon for eight people. That asymmetry demands confirmation flows nobody enjoys designing.

The most usable systems we tested were also the most cautious: they preview an action, name the exact object being changed, and refuse to guess between two similar entries.

Fluency is a feature. Reversibility is the product.

Omar Adel
Machine Learning Correspondent
Omar Adel

Omar reports on applied machine learning, with a stubborn habit of asking vendors for reproducible benchmarks.

Reader comments 0 comments

Sign in to comment.

No comments yet. Be the first.