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Frequently asked questions

Help desk

Everything people ask before they book

Yes, free of charge up to 24 hours before the doors open. Change the name from your account page — no email required.

Every stage session is. Workshops are not, because they run on the assumption that what is said in the room stays there.

Half of all seats are reserved at 40% off. Apply with an institutional email and we confirm within two working days.

Full refund up to 30 days before the event, 50% up to 7 days, and transfer to next year at any point after that.

We issue invitation letters for confirmed pass holders within one working day. Write to the delegate desk with your booking number.

Still stuck?

The delegate desk answers in one working day, in English, Arabic or German.

Write to us
14–16 October 2026 · Messe Berlin

Nine thousand seats. They go in waves.

Early-bird pricing closes when the first two thousand passes are gone — historically some time in May.